RESOLVE ISSUES
Resolving issues and troubleshooting guides
- What should I do before moving and leaving Glue Smart lock mounted on the door?
- Why don’t I get Door Alerts?
- The Lock Status in the app is incorrect, what can I do?
- Why can’t I see lock status in the app?
- The guest key doesn't work. What can I do?
- Press & Go doesn't work
- Lock does the opposite action, how can I re-calibrate the lock?
- I can't lock/unlock via the app, what can I do?
- I can only unlock via bluetooth and not via WiFi, what is wrong?
- When I try to register my Glue Smart Lock, the app says the lock is already in use. What do I do?
- I am having problems installing my hub, or my hub is not connected. What do I do?
- My guest did not get my digital key invitation. What's wrong?
- It feels like I am turning the thumbturn against the motor. What do I do?